What is House of Lucky’s return and exchange policy?

Here at House of Lucky, we believe happiness is the best policy. We want you to love shopping with us as much as much as you love your purchase!
If you shopped with us in-store, over the phone, or online, please review our Returns and Exchanges Policy below. Thank you!

Did you shop in the store?

If you made your purchase at our location in Lavallette, NJ, the following policy applies:
• Returns and exchanges are happily accepted within 14 days of original purchase when accompanied by the receipt for a full refund back to the original method of payment.
• Returns or exchanges made after 14 days will not be accepted.
• Returns or exchanges can not be accepted without the original receipt. 
• If you are returning something with a gift receipt, you will receive store credit.
• Final sale items cannot be returned or exchanged. All sale items are strictly final.

Did you shop online or over the phone?

If you ordered on houseoflucky.com or with an associate over the phone, the following return policy applies:
• Full returns are happily accepted when postmarked within 14 days of receipt of the order. 
Returns will not be accepted after 14 days of receipt of the order.
Customers are responsible for paying for return shipping & original shipping can not be refunded.
• Final sale items cannot be returned or exchanged. All sale items are strictly final.
How to Make an Online Return
1. Review our criteria above and make sure the items are eligible for a return.
2. Email hello@houseoflucky.com with your order number to authorize return.
3. Visit the shop at 502 Grand Central Ave in Lavallette or send back via mail to the following address with the return slip filled out that was included in your shipment:
502 Grand Central Avenue, Lavallette, NJ 08735
If you have any questions or concerns, please email us at hello@houseoflucky.com 

Did you place an order for store pickup?

• Full returns are happily accepted when returned in-store within 14 days of order date (not pickup date).
Returns will not be accepted after 14 days of order date.
• Final sale items cannot be returned or exchanged. All sale items are strictly final.
Holiday Return Policy:
All gift purchases made in-store or online after November 1st, 2021 are refundable for store credit (with gift receipt) until January 8th, 2021.
Purchases being returned within 14 days are still eligible for full refund via original payment method as long as it is accompanied by original receipt.

Important Notes for All Returns:

• If applicable, all items must be returned to us in their original, unworn, unwashed, and smoke- free condition, 
with their original tags and accessories (including removable belts, straps, brooches, etc.). Shoes must be returned with their original shoebox. 
We inspect all returns/exchanges and reserve the right to deny or refuse a full refund based on the returned condition.
Items that do not match the criteria above are subject to denial, store credit, and a 20-50% restocking fee. 
Please consider delivery confirmation/shipping insurance for your return/ exchange packageas House of Lucky is not responsible
for lost return packages without tracking information.  By purchasing from House of Lucky you accept these terms and conditions.
Still have a question? Don’t hesitate to ask!
Contact us here or write to us at hello@houseoflucky.com and we will get back to you as soon as possible with an answer!